Request manual PDF remediation from Level Access

Level Access offers PDF remediation by request. 

• Manual PDF remediation typically takes between 5-10 days. The turnaround period varies based on size and complexity of PDF.
• You’ll receive a notification when a remediated PDF is uploaded to the platform.
• Manual PDF remediation is a paid service. Contact your CSM if you have any questions about this service.
• For all other document remediation services, for example Word or PowerPoint, submit a request via the Document remediation services form.

On this page:

• Prerequisites
• Send a request for PDF remediation

Prerequisites

Before you can request PDF remediation, meet the following prerequisites: 

• PDFs must be uploaded to and tested in the platform.
• PDFs must be 20 MB or less. For PDFs larger than 20 MB, submit a remediation request with a support ticket.

Send a request for manual PDF remediation 

To request PDF remediation from the PDF page:

1. Log in to the platform.
2. Make sure you're in the appropriate workspace. 
3. Under Fix and Find, select PDF.
4. Choose one or more PDFs you want to request remediation for.
5. Perform one of the following actions: 
   1. Select View report. Select Request manual remediation. Choose Request manual remediation again, to confirm the request. 
   2. From the Bulk actions menu, select Request manual remediation. Select Request manual remediation again. 

The PDF status is updated to Awaiting Remediation. You’ll receive an email confirmation for the request.