Level Access offers PDF remediation by request. We’ve made it even easier to get started by integrating the request process into the platform.
- PDF remediation is a paid service.
- Any PDFs larger than 20 MB must be submitted through a support ticket.
On this page:
Request from the PDF page
To request PDF remediation from the PDF page:
- Go to PDF.
- Select each PDF you want to request remediation for.
- Select Bulk actions.
- Choose Request remediation.
- Select Request remediation.
The PDF status will update to Awaiting Remediation. You’ll receive an email confirmation for the request.
PDF remediation comes with an additional charge. Reach out to your customer success manager with questions.
Request from the Test report page
To request PDF remediation from the Test report page:
- Go to PDF.
- On the PDF you’d like to remediate, select View report.
- Select Request remediation.
- Select Request remediation.
The PDF status will update to Awaiting Remediation on the PDF main page. You’ll receive an email confirmation for the request.
- PDF remediation typically takes between 5-10 days. The turnaround period varies based on size and complexity of PDF.
- You’ll receive a notification when a remediated PDF is uploaded to the platform.