Platform navigation FAQs

In April 2026, Level Access launched a new platform navigation experience. Here are a few FAQs to help guide your experience with the new navigation.  

Note: In September 2023, Level Access modified the term digital property to digital asset. To learn more, review platform terminology.

On this page:

• Why did you change the menu system?
• Can I toggle between the new and old navigation system?
• Were any features removed from the platform?
• Will I need training to use the new navigation system?
• Where can I learn how to manage hierarchy of my organization?
• Where can I go to add or manage users?
• How do I switch between my workspaces?

Why did you change the navigation system and the menu options?

Platform navigation was redesigned to help you intuitively find the insights, tools, and resources you need, even as the capabilities of the platform continue to grow. For details, refer to Platform navigation refresh 2026.

Can I toggle between the new and old navigation system?

Yes. Our legacy navigation system will be available for 90 days after the introduction of the new, vertical navigation system. During that time, you can toggle between the two navigation systems. After that, you will no longer be able to switch to the old navigation system (horizontal). 

To switch to the old navigation system in the first 90-day period (horizontal): 

• Display your profile, and turn off  Show the new vertical navigation experience. For details, refer to Set or edit your profile, The option is available until July 2026. 

Were any features removed from the platform?

No. You still have access to all the same features and functionality as before.

Will I need training to use the new navigation system?

No additional training is necessary. The new navigation system is designed to be familiar and intuitive to use. However, if you are having any trouble finding something in the platform then we encourage you to read the Platform navigation article, or request product support.

Where can I learn how to manage hierarchy of my organization?

Refer to Managing hierarchy of an organization.

Where can I go to add or manage users?

To access user management menu options, navigate to the organizational level. Choose Organization settings, and then an option, such as Users, or User groups. You must be an organization or workspace administrator.  user management menu options.   

How do I switch between my workspaces?

Use the Switcher, located in the upper left corner of the interface. For details, review the Platform navigation article.