Level Access uses different support request forms to direct your questions or requests to the appropriate team. Each of the services in this article is listed in the support request form. If you’re unclear about any of the forms, don’t hesitate to request support. Our team is happy to help.
On this page:
Accessibility Services
Use the Accessibility Services forms when you need accessibility or remediation support. Level Access has three types of accessibility services:
Consultation
The following table outlines the different consultation services that Level Access offers.
| Service | Description |
|---|---|
| Access Advisor Support |
Service requests from Advisor and Advisor Unlimited. |
| Accessibility support |
Questions about accessibility. Questions can relate to general accessibility or specific accessibility questions for your website/app. For example:
Note: You can submit requests for accessibility support from the platform via tasks. |
| Live Consultation | Book a live consultation with one of our accessibility consultants. |
Testing
The following table outlines the different testing services that Level Access offers.
| Service | Description | Deliverable |
|---|---|---|
| Manual testing | Manual accessibility testing on the specific pages, user flows, or reusable components that you want to prioritize and are a part of core customer flows. | A report of findings from the submitted pages, flows, or components on the Evaluations page of the platform. |
| Validation of fixes (re-testing accessibility findings) | A manual test to validate your remediation work. |
Comments and status updates on the findings from previous manual tests. |
| Design evaluation | An evaluation of the accessibility of your design elements. | A report outlining accessibility issues from your design with corresponding images. |
| Demand or complaint letter review |
Use the form to request one of these services:
Note: Specify which service you need in the summary field on the form. |
A Word document outlining each claim raised in the letter and the results of our review by accessibility experts. |
Specialty Services
The following table outlines the different specialty services that Level Access offers.
| Service | Description | Deliverable |
|---|---|---|
| Accessibility Conformance Report (ACR) / VPAT Creation | Create a Voluntary Product Accessibility Template (VPAT) to identify the overall accessibility of your website/app. | A PDF addressing the overall accessibility of the manipulatable elements of your website/app. |
| Document remediation | Fix any accessibility issues in documents. This includes PDFs, Microsoft Word, Powerpoint, or InDesign. | An accessible document with a conformance statement (PAC) confirming the document is accessible. |
| Video remediation services | Create closed captions, transcripts, or audio descriptions for your video content. |
Closed captions: An SRT or WebVTT text file that you can upload to your video Transcripts: A word document with a video transcript. Audio descriptions: An mp4 file with the original video and the new audio descriptions over the content instead of the original audio. |
| Full manual test | A full manual accessibility test on your website/app. This test covers a representative set of pages and flows from your website/app. | Manual accessibility test results on the Evaluations page of the platform. |
Product Support
The following table outlines the product support services that Level Access offers.
| Support type | Description | Examples |
|---|---|---|
|
Platform support |
Questions about Level Access products. Questions can relate to how to use the products, an issue you’re experiencing with a product, or feedback about changes to our products. Submit requests about any of the following softwares:
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