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Manage multi-factor authentication

  • Updated

The platform now supports multi-factor authentication. Use multi-factor authentication to increase the security of your account. Multi-factor authentication is often a key component used to comply with an organization’s security and access management policies. Multi-factor authentication will enhance your profile security by requiring you to identify yourself using more than a username and password.

Note: Multi-factor authentication is an optional feature and can be turned on or off at any time.

On this page:

Turn on multi-factor authentication

Note: You need an authenticator application on your iPhone or Android to turn on multi-factor authentication, for example, Google Authenticator. If you don’t have one already, download an authenticator application before proceeding with the steps below.

To turn on multi-factor authentication:

  1. In the platform header, select your name.
  2. Choose Profile.
  3. Next to Multi Factor Authentication (MFA), select Turn on MFA. A dialog box will open with a QR code and a security code field.
  4. Scan the QR code with your authenticator application.
  5. On the authenticator application, choose Scan a QR code and scan the QR code. The application will give you a security code.
  6. Enter the security code in the platform.
  7. Choose Continue.
  8. Select Save changes.

Log in to the platform with multi-factor authentication

To log into the platform with multi-factor authentication:

  1. Go to the platform.
  2. Enter your log in details.
  3. Select Login.
  4. On your phone, open the authenticator app used to enable multi-factor authentication.
  5. Enter the security code from the authenticator app.
  6. Select Login.

Turn off your multi-factor authentication

To turn off your multi-factor authentication:

  1. In the platform header, select your name.
  2. Choose Profile.
  3. Next to Multi Factor Authentication (MFA), select Remove. 
  4. Choose Ok.
  5. Select Save changes.

Turn off a workspace user’s multi-factor authentication

Note:
  • Only workspace administrators can turn off other users’ multi-factor authentication.
  • You can’t turn on other users' multi-factor authentication.

To turn off a workspace user’s multi-factor authentication:

  1. Go to Portfolio.
  2. Select Manage users.
  3. Find the workspace user and select the three-dot action menu.
  4. Choose Edit.
  5. Next to Multi Factor Authentication (MFA), select Remove. 
  6. Choose Ok.
  7. Select Save changes.

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