Manage multi-factor authentication

The platform now supports multi-factor authentication. Use multi-factor authentication to increase the security of your account. Multi-factor authentication is often a key component used to comply with an organization’s security and access management policies. Multi-factor authentication will enhance your profile security by requiring you to identify yourself using more than a username and password.

Note: Multi-factor authentication is an optional feature and can be turned on or off at any time.

On this page:

• Turn on multi-factor authentication
• Log in to the platform with multi-factor authentication
• Turn off your multi-factor authentication
• Turn off a workspace user’s multi-factor authentication

Turn on multi-factor authentication

Note: You need an authenticator application on your iPhone or Android to turn on multi-factor authentication, for example, Google Authenticator. If you don’t have one already, download an authenticator application before proceeding with the steps below.

To turn on multi-factor authentication:

1. In the platform header, select Profile and choose Profile.
2. On the Details tab, select Turn on MFA. A dialog box will open with a QR code and a security code field.
3. Scan the QR code with your authenticator application.
4. On the authenticator application, choose Scan a QR code and scan the QR code. The application will give you a security code.
5. Enter the security code in the platform.
6. Choose Continue.
7. Select Save changes.

Log in to the platform with multi-factor authentication

To log into the platform with multi-factor authentication:

1. Go to the platform.
2. Enter your log in details.
3. Select Login.
4. On your phone, open the authenticator app used to enable multi-factor authentication.
5. Enter the security code from the authenticator app.
6. Select Login.

Turn off your multi-factor authentication

To turn off your multi-factor authentication:

1. In the platform header, select Profile.
2. Choose Profile.
3. Next to Multi Factor Authentication (MFA), select Remove. 
4. Choose Ok.
5. Select Save changes.

Turn off another user's multi-factor authentication

Note:

• Only organization administrators and workspace administrators can turn off other users’ multi-factor authentication.
• You can’t turn on other users' multi-factor authentication.

To turn off another user's multi-factor authentication:

1. From the Control hub, go to Organization settings.
2. Find the user and select the three-dot action menu.
3. Choose Edit.
4. Next to Multi Factor Authentication (MFA), select Remove. 
5. Choose Ok.
6. Select Save changes.