Change user emails

Who can use this feature?

• Organization administrators.
• Available for the Accelerate and Enterprise packages. Also, for the Essential package with the Integrations add-on.

You can update one or more users' email addresses without losing user data or permissions. To do so, upload an .xlsx file with the new and existing emails.

Note: If your organization uses single sign-on, contact your Customer Success Manager to change user emails.

To change email addresses:

1. Navigate to the organizational level. 

2. Under Manage, select Organization settings, and then Users.

3. Select Change emails.

4. Select Download the xlsx template.
5. Fill in the existing emails and new emails and save the file.
6. Upload the .xlsx file.
7. Select Change emails. You'll receive a message detailing the success of the update.
8. Optional: select Download csv file to view which emails:
   • Were changed.
   • Weren't changed and the reason.
9. Close the dialog box. The emails are now updated and you can leave the page.

All users with updated emails will receive a verification email. They must verify the new address or will be prompted to do so at their next login.