Can I set up an issue tracking connection with a Jira instance that uses Single Sign-On?

Maybe! If you're experiencing issues creating a Jira connection and your Jira uses Single Sign-On (SSO), ask your IT team to check your SSO configuration and make sure the Level Access Platform can make API calls to your Jira instance.

The platform leverages Jira's application links feature through OAuth and Jira sends the OAuth signature through the original Jira instance. The platform uses the API calls to receive the signature and validate the connection through the original Jira instance URL. If your Jira instance uses SSO, it needs to be configured so that the platform make API calls to your Jira instance.