Edit a Jira connection

Who can use this feature?

• Organization administrators
• Available for Accelerate, Enterprise, and customers who joined Level Access before February 20th, 2023.

After a Jira connection has been established, you can make updates like adding or removing workspace access, reauthorizing the connection, and refreshing tasks.

On this page:

• Edit workspace access
• Re-authorize the connection
• Refresh all tasks

Edit workspace access

You can grant or restrict workspace access to the Jira connection. You must have at least one workspace selected to save any changes.

If you create new workspaces after setting up the connection, you'll need to grant them access.

To add or remove workspace access:

1. Go to Issue tracking.
2. Find the issue tracking connection, select the three-dot action menu on the connection and choose Edit.
3. In the workspaces dropdown, select or deselect the workspace(s) you want to add or remove. 
   • If you deselect a workspace with linked projects, you will disconnect those projects from Jira. You will have to reconnect the project to a different issue tracking connection.
4. Select Save.

Re-authorize the connection

If you've set up a Jira connection and that connection gets interrupted, you may need to re-authorize the connection. 

A member of your team with administrative access to Jira needs to be signed in during the re-authorization.

OAuth 2.0

To re-authorize an issue tracking connection via OAuth 2.0:

1. Go to Issue tracking.
2. Find the connection you want to re-authorize and select the three-dot action menu.
3. Choose Edit from the dropdown menu.
4. Select Re-authorize connection.
5. Select Accept.

OAuth 1.0

Step 1: Start the reauthorization in the platform.

1. Go to Issue tracking.
2. Find the connection you want to re-authorize and select the three-dot action menu.
3. Choose Edit from the dropdown menu.
4. Select Re-authorize connection.
5. Select Continue.

Step 2: Re-authorize and verify the connection.

1. Select the workspace you want to connect your Jira instance to.
2. Enter the server URL of your Jira instance (for example: test.atlassian.net).
3. Select Generate URL.
4. Open the Authorization URL link and select Allow.
5. From the Access Approve page, copy the verification code.
6. Paste the verification code in the platform and select Verify.
7. Select Complete connection.

Refresh all tasks

If you have tasks that have failed to sync, refresh the tasks to reestablish the connection. 

To refresh tasks:

1. Go to Issue tracking.
2. Find the issue tracking connection, select the three-dot action menu on the connection and choose Edit.
3. Choose Refresh All Tasks.
4. Select Save.