Push tasks to Jira

Who can use this feature?

• Organization administrators, workspace administrators, and workspace users.
• Available for all packages.

Pushing tasks to Jira lets you update and manage the remediation process in your Jira instance. You can push a task to create a new issue in Jira, or link your task to an existing Jira ticket.

IMPORTANT:

• Before you can push tasks to Jira, you need to connect a Jira instance to your project.
• If the tickets in your Jira instance have required fields other than Summary and Description, you’ll need to configure the required fields before you can push tasks to Jira.

Note: The Jira user who created the connection will be the default assignee for all tickets pushed to Jira. You can manually change the assignee once the ticket is in Jira.

On this page:

• Push task(s) to Jira from a project
• Push a task to Jira from task details
• What information gets pushed to and pulled from Jira?

Push task(s) to Jira from a project

Push one task

To push one task from a project:

1. Go to Projects/tasks.
2. Find the project you want to open and select View project.
3. Find the task you want to push and select Push to Jira in the Linked Ticket column. A pop-up will open.
4. To push as a new issue:
   1. 1. Choose the Jira issue type.
      2. Review the issue details
      3. Select Push as new.
5. To push to an existing issue:
   1. 1. Select Existing issue.
      2. Enter the existing issue ID.
      3. Select Link to existing.

It may take a few minutes for a task to be successfully pushed or linked to Jira.

Push multiple tasks

To push multiple tasks from a project:

1. Go to Projects/tasks.
2. Find the project you want to open and select View project.
3. Choose each task you want to push.
4. Select Push to Jira. A pop-up will open.
5. To push as new issues:
   1. Choose Push all tasks as same type or Push each task as different type.
   2. Select the issue type(s).
   3. Select Push as new.
6. To push to an existing issue:
   1. Select Existing issue.
   2. Enter the Issue ID for each task.
   3. Select Link to existing.

It may take a few minutes for a task to be successfully pushed or linked to Jira.

Push a task to Jira from task details

To push a task from the Task details page:

1. Go to Projects/tasks.
2. Find the project you want to open and select View project.
3. Find the task you want to push and select the task ID.
4. Select Push to Jira.
5. To push as a new issue:
   1. 1. Choose the Jira issue type.
      2. Review the issue details
      3. Select Push as new.
6. To push to an existing issue:
   1. 1. Select Existing issue.
      2. Enter the existing issue ID.
      3. Select Link to existing.

What information get pushed to and pulled from Jira?

To simplify issue tracking in Jira for you and your team, the following task details are exchanged between the platform and Jira.