Communication & Media

Focusing on the intersection of accessibility, communication, and media, this category explores how to ensure in-person and virtual communications and social media content are accessible to all audiences. You’ll learn about accessible media formats, captioning, planning accessible meetings, and how to create inclusive content that works for all users.

These courses are ideal for content creators, marketers, social media managers, and anyone responsible for public-facing digital content.

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• Learning Paths
• List of Courses

Learning Paths

Communication and Media Foundations Learning Path

• Communication and Sensitivity for Customer Service Representatives
• Social Media Accessibility
• Creating Accessible emails
• Planning Accessible in-person Meetings and Events
• Planning Accessible Remote Meetings

List of Courses

Communication and Sensitivity for Customer Service Representatives

This course will go over how to properly provide customer service to clients, with a focus on creating an accessible experience for those with disabilities. It provides background information on the types of disabilities people may have as well best practices in delivering them an accessible customer experience. A case study will also be provided as examples on how to apply what you've learned in the course.

Duration: 20 min

Creating Accessible emails

This course covers best practices for creating accessible emails. You'll learn how to follow inclusive design principles to help ensure all users can benefit from the content you create.

Duration: 30 min

Planning Accessible in-person Meetings and Events

This course is designed to provide attendees with the knowledge and skills necessary to host accessible conferences and events. We will discuss the importance of accessibility, how to create accessible meeting and event materials, and what to do when planning events to ensure that you meet the needs of all participants.

Duration: 30 min

Planning Accessible Remote Meetings

In this course, we will delve into the numerous benefits of hosting inclusive and accessible remote meetings. We will explore how to proactively plan your meetings to ensure everyone's needs are accommodated. We will guide you through the process of selecting suitable platforms that prioritize access by people with disabilities and provide you with valuable insights and techniques on how to deliver presentations that are inclusive and considerate of accessibility requirements. By the end of this course, you will be equipped with the knowledge and skills to ensure accessibility in all aspects of your remote meetings.

Duration: 25 min

Social Media Accessibility

Learn how to make your social media content usable and inclusive for everyone. Discover practical techniques to enhance accessibility on various platforms. While social media offers some accessibility features, this course guides you in optimizing content for better inclusivity. Note that due to the dynamic nature of platforms, visiting their official websites provides the latest accessibility information.

Duration: 30 min