Ask Level AI Chatbot – Level Access Help Center

Ask Level AI is a chatbot that answers questions about accessibility and the Level Access Platform. Learn how to start, clear, or close a chat, and what type of information it offers.

Note: AI-generated content may contain inaccurate data.

Interacting with Ask Level AI Chatbot
What topics can you ask about?
Suggested prompts

Interacting with Ask Level AI Chatbot

The chatbot interface coexists with the platform content without obstruction. You can switch between a reference mode (side panel) and a focus mode (full screen) depending on the complexity of your query.

To start a chat :

Select the Ask Level AI icon in the top right corner of the platform header. The chat window opens.
Select one of the suggested prompts or type your question. To insert a new line, you can press Shift+Enter.
If you select one of the suggested prompts, the remaining prompts disappear from the screen.
Select Send, or press Enter. The answer is displayed.
Under Provide rating, select either the Thumbs Up or Thumbs Down icon, to indicate how helpful the answer was. You can click the icon, or select it and press the Enter or Space key. The following message is displayed: “Thanks, your rating has been submitted.”

To expand the chat to full screen mode:

Select the Expand icon, in the top right corner of the chat window. In this mode, if you click a navigation link, the page behind the chat updates, but the chat remains in focus. To see the page you might have navigated to, you must collapse the chat to the reference mode (side panel).

To collapse the chat to reference mode (side panel):

Select the Minimize icon, in the top right corner of the screen.

To clear the chat:

Select Clear chat. A new window opens.
Return back or confirm your initial choice.
- To return to the chat, select the Back to chat link.
- To continue and clear the contents of the chat, select Clear chat again.

To close the chat:

Select Close, in the top right corner of the chat window.

What topics can you ask about?

You can get help with the following topics:

Topic	Contains information about
Accessibility evaluations	Comprehensive website and app accessibility assessments Identifying barriers for users with disabilities Reporting on WCAG compliance
Technical guidance	Interpreting Web Content Accessibility Guidelines (WCAG) Providing remediation strategies Explaining complex accessibility requirements
Assistive technology support	Understanding screen reader interactions Keyboard navigation challenges Alternative text and media accessibility
Compliance support	Section 508 requirements ADA digital accessibility standards International accessibility regulations
Training and education	Accessibility best practices Developer and designer workshops Inclusive design principles
Automated and manual testing	Comprehensive accessibility scans In-depth manual evaluations Prioritizing critical accessibility issues

Suggested prompts

Here is a list of prompts you can use to interact with Ask Level AI chatbot.

General accessibility and regional knowledge prompts

What is the difference between WCAG 2.1 and 2.2?
What risks do I face for accessibility if I am operating a [product or industry category] in [continent, country, or region]?
- Example: What risks do I face for accessibility if I am operating a software product] in Canada?
- Example: What risks do I face for accessibility if I am operating a software product in Europe?
- Example: What risks do I face for accessibility if I am operating a software product in New York State?
What is a [Level Access product or service]?
- Example: What is a DAMM Assessment?

Prompts for learning how to use the platform

How can I run an accessibility scan?
How do I set up a Jira Connection?
How might I prioritize my accessibility findings for a VPAT?

Academy prompts

I am a [Role or focus areas] and I want to learn more about [topic; for example, button accessibility, aria labels, WCAG]. What Academy courses might be good for me?
- Example: I am a UX Designer and I want to learn more about aria labels. What Academy courses might be good for me?
I just took the [Course name] course in Academy, can you create three multiple choice questions to quiz me on the material?
- Example: I just took the Buttons and links for User Interface Designers course in Academy. Can you create three multiple choice questions to quiz me on the material?

Content validation prompts

Can you check if this content is accessible for me? [Insert a short paragraph of text]

Development prompts

I found an issue with my mobile app that reads: [Issue description]. How should I address it?
- Example: I found an issue with my mobile app that reads: This ImageView element does not have a content description. How should I address it?
Give me some recommendations on how I might fix the following issue: [Rule title/Issue Name].
- Example: Give me some recommendations on how I might fix the following issue: Button element missing accessible name.
Can you tell me what's wrong with this code snippet? [Short code snippet]