Why don't my authentication details work on all of the pages in a multi-page scan?

If you run a multi-page scan with authentication details where some page scans are successful and some return the error: The login success field could not be found, either it was wrong or the login failed, your website may have a limit on concurrent logins.

For multi-page scans, the platform scanning tool scans each page simultaneously and uses the authentication details on each page, meaning websites with concurrent login limits won't allow the scanner access to each page.

To successfully run a multi-page scan with authentication details, check if you can disable the limit for the specific user or have your IT team add the platform IP ranges to the allowlist.

If you can't change the login limit for a user or add the IP ranges to the allowlist, run single page scans for each page or use the browser extension.

Learn more about troubleshooting scan errors.