If you're having trouble with the extension, check this table for solutions. If you can't find the answer, request support.
| Problem | Description | Troubleshooting steps |
|---|---|---|
|
When I open my scan results on the platform, there are no findings. |
Your default automated testing tool might be something other than Access Engine. |
On the Scan results page in the platform, select Access Engine from the dropdown. |
|
“Error sending results to platform. URL does not belong to website/app.” |
The page you’re trying to scan isn’t one of your approved domains on this website/app. |
Check your approved domains then try again. |